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Our company defaults to using ZTO Express for shipping. If you need to use other couriers, please contact us to adjust the shipping fee. For heavy goods, we default to SF Express, U-Speed Express, Suer Express, or Yunda Logistics. Please click here for the gift link 【Important Notes】: 1.When charging for the first time, it must be fully charged before use. 2.When cleaning the product, please do not rinse it under the faucet; instead, wipe it with a damp cloth. 3. Do not use silicone-based lubricants; they can corrode silicone products. If you need to use lubricant, please use water-soluble. 【Product Photography】All product images on this website are taken from actual products. The product images you see on the website will be exactly the same as the items you receive after ordering (color differences due to lighting during product photography are not included). 【Product Payment】Highly recommend using Alipay for payment as it makes transactions safer and more convenient. Of course, you can also make transactions through bank transfers. 【Product Inspection】Before shipping and packaging, our company will conduct additional tests on each item to ensure 100% quality control and guarantee the quality of your received goods. In case there are any quality issues, please communicate with me promptly so that the problem can be ultimately resolved. 【Quality Issues】If there are obvious quality issues with the product before use and it has not been damaged by humans, please contact us within 24 hours for a return or exchange. We do not accept returns or exchanges for products that have been damaged or used. 【Product Returns and Exchanges】We do not offer returns or exchanges after the product has been sold without quality issues. Please check all sizes clearly before purchasing. Please consider carefully before placing an order; exchanges are only for quality issues. Buyers must request a return or exchange within 24 hours of receiving the product; after this period, no returns or exchanges will be accepted. Please do not use EMS for items requiring return or exchange, otherwise we will not be responsible for the shipping costs. We will resend the goods within 3 business days after receiving them. 【Warranty Policy】Due to the special nature of sex toys (personal intimate products), we do not provide a warranty for products that have been used.