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Frequently Asked Questions Online Answers 1. Question: Why does it fade? Answer: Due to hot weather in summer and sweating, the product may have this phenomenon. We can provide color retention (guaranteed not to fade for half a year) according to customer requirements, adding 30%. The quantity depends on the style 2.Question: What is mixed batch? Answer: Mixed batch means there are no restrictions on product types and styles. Buyers can enjoy it as long as the total price (or quantity) reaches or exceeds the set amount (or quantity). 3. Question: Can it be cheaper? Answer: All prices on the website are listed. We have set three levels based on the quantity you order; the higher the quantity, the better the price. Our store guarantees that you get what you pay for! 4. Question: Is the product available? Answer: The corresponding color or size you want on the shelf is available if it can be photographedIf there is no stock or it has been removed from the shelves, we recommend that you inquire because some quantities are not updated promptly. 5. Question: When will the goods be shipped after payment? Answer: If payment is made before 17:00 on the same day, all items will be shipped out on the same day.Orders placed after 17:00 will be shipped within 48 hours after payment, and we will try to ship them on the same day. During promotions or when there is a large volume of orders, shipping times may be adjusted, and there will usually be an announcement about this. For details, please consult customer service. Under normal circumstances, orders will be shipped on time. We will do our best to ensure stability. As the saying goes, "the weather is unpredictable." Since we are dealing with large daily volumes, we cannot guarantee that there will be stock available when we prepare your order. However, if there is a shortage, we will promptly notify you and seek your agreement before proceeding.For products that have not updated their information promptly, we will notify customers as soon as possible~ 6. Question: Is the color of the product accurate? Is there a big color difference? Answer: Due to lighting, shooting angles, etc., each monitor is different, so color difference in online shopping is unavoidable. We have tried our best to take photos that are as close to the actual product as possible. Please understand that all pictures are taken from the actual product 7. Question: What are the detailed specifications of the product? Answer: Each corresponding product has detailed descriptions including color and size. If there is no detailed information available, you can inquire first. Before purchasing, please ensure you exercise your "right to know" about the product. If there is no color option available, you can specify it clearly when placing an order. 8. Question: What should I send? Answer: (1) First, our company name is Zhongtong; 2. Shipping from Taiwan and Hong Kong, cash on delivery and prepaid shipping costs are the same; (2) Storewide Spend 200 or More (More Promotions and Other Store Offers). 9. Question: I have already purchased multiple items, how do I notify about changes and shipping fees? Answer: We strongly recommend that you use the shopping cart to purchase separately without making any changes. If you have already placed separate orders, you can contact us or leave a message to help modify the shipping fee.If you purchase multiple items from one shipping address, you will only be charged for shipping once *Signing Instructions: When you receive the package, please do not rush to sign the receipt. Be sure to open and inspect the goods in front of the person delivering them. If there is any damage or missing items, please refuse to accept it and contact our store immediately (contact number is on the receipt). Once you sign, it signifies your approval of the quantity, content, and integrity of the goods The shopkeeper will no longer be able to claim compensation from the company for buyers. We apologize that our store will no longer bear responsibility for losses caused by inconsistent, missing, or damaged goods. If there are any issues after receiving the items, please contact us promptly so that the shopkeeper can work with the buyer to resolve the problem.Ensure buyer satisfaction Wishing you a pleasant shopping experience at our store